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 Unable to buy gems

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Dobraine

Dobraine


Posts : 256
Join date : 2013-04-30
Location : Canada

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PostSubject: Unable to buy gems   Unable to buy gems I_icon_minitimeFri Nov 29, 2013 7:55 am

Hey, so when I click the "+" sign next to my gem count in the store, nothing happens aside from the button moving and the 'click' sound.
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lightshield

lightshield


Posts : 346
Join date : 2012-11-19

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PostSubject: Re: Unable to buy gems   Unable to buy gems I_icon_minitimeFri Nov 29, 2013 8:09 am

Hello Dobraine,

that's rather unusual. Have you noticed a reason for this behaviour?
It shouldn't happen at all but my guess is that with a refresh that would be solved.
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Dobraine

Dobraine


Posts : 256
Join date : 2013-04-30
Location : Canada

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PostSubject: Re: Unable to buy gems   Unable to buy gems I_icon_minitimeFri Nov 29, 2013 8:32 am

I did leave my computer open all night and came back to a 'Shockwave PLayer has crashed' message...

However before attempting to buy gems, I closed the borwser and started fresh. I just refreshed, and am getting the same thing.

I was, however able to buy a gold chest to verify that the rest of the store is working for me.

I'll try restarting my computer now, and i'll get back to you as to if anything changes.
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Dobraine

Dobraine


Posts : 256
Join date : 2013-04-30
Location : Canada

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PostSubject: Re: Unable to buy gems   Unable to buy gems I_icon_minitimeFri Nov 29, 2013 8:42 am

Nope, same deal.

I can swap out gear, run battles, post/receive on the market and buy chests, but no gem purchasing

Edit: Thanks for the particularly speedy assistance BTW, as always, i'm impressed with you gentlemen on the forums
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lightshield

lightshield


Posts : 346
Join date : 2012-11-19

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PostSubject: Re: Unable to buy gems   Unable to buy gems I_icon_minitimeFri Nov 29, 2013 8:51 am

scratch Can you try to clear your cache?
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Dobraine

Dobraine


Posts : 256
Join date : 2013-04-30
Location : Canada

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PostSubject: Re: Unable to buy gems   Unable to buy gems I_icon_minitimeFri Nov 29, 2013 8:59 am

Just did, still no luck Sad
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lightshield

lightshield


Posts : 346
Join date : 2012-11-19

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PostSubject: Re: Unable to buy gems   Unable to buy gems I_icon_minitimeFri Nov 29, 2013 9:03 am

Oh just figured what you did there. We are preparing a fix. However you can click on the "+" on the top right of your city and it will work normally.

Thanks for the report Dobraine.
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Dobraine

Dobraine


Posts : 256
Join date : 2013-04-30
Location : Canada

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PostSubject: Re: Unable to buy gems   Unable to buy gems I_icon_minitimeFri Nov 29, 2013 9:07 am

Yeah, I just remembered there was another button and it works just fine xD

Thanks for the help!
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Dobraine

Dobraine


Posts : 256
Join date : 2013-04-30
Location : Canada

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PostSubject: Re: Unable to buy gems   Unable to buy gems I_icon_minitimeFri Nov 29, 2013 9:24 am

Purchase made, and gems blown...woe to the database Neutral
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Xargos

Xargos


Posts : 295
Join date : 2013-05-13

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PostSubject: Re: Unable to buy gems   Unable to buy gems I_icon_minitimeFri Nov 29, 2013 9:30 am

Do you get the gems after a page refresh Dobraine?
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Dobraine

Dobraine


Posts : 256
Join date : 2013-04-30
Location : Canada

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PostSubject: Re: Unable to buy gems   Unable to buy gems I_icon_minitimeFri Nov 29, 2013 9:32 am

I just refreshed to check...the '+' button in the store itself still yields no results.

The '+' button on the top-right of the city screen, however works just fine and was how I was able to get the gems.
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RuneSlayer

RuneSlayer


Posts : 3124
Join date : 2012-11-13

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PostSubject: Re: Unable to buy gems   Unable to buy gems I_icon_minitimeFri Nov 29, 2013 10:20 am

Is it ok now Dobraine?

I believe lightshield uploaded a fix a while ago.
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Dobraine

Dobraine


Posts : 256
Join date : 2013-04-30
Location : Canada

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PostSubject: Re: Unable to buy gems   Unable to buy gems I_icon_minitimeFri Nov 29, 2013 10:39 am

Indeed, it is working properly now Rune.

Thanks fellas!
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PostSubject: Re: Unable to buy gems   Unable to buy gems I_icon_minitime

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