Konnecting to Kongregate

Posts : 186 Join date : 2013-05-12 Age : 28 Location : USA

So for all of today I've been unable to load BC. Every time I try, it simply stops on the "Konnecting to Kongregate" text and never goes any further.

A fix for this would be appreciated, I'm already over 12k of each resource down :/

Posts : 3124 Join date : 2012-11-13

We managed to resolve a very big issue with people getting stuck at loading screens which should be resolved now. Let us know if it isn't...

We are on it Tops.

Posts : 186 Join date : 2013-05-12 Age : 28 Location : USA

Just attempted again. Still nothing. :/

Posts : 3124 Join date : 2012-11-13

No worries. We are on it.

Posts : 3124 Join date : 2012-11-13

Tops, can you please clear your cache and try to connect one more time?

We have uploaded a new preloader and added some traces to be able to have a better look at that particular point where you are getting stuck.

Let us know.

Posts : 346 Join date : 2012-11-19

I've made some changes on the Preloader to pinpoint the issue. At this point the preloader is trying to load the Kongregate api through flash. The url is the one that we are given by kongregate and is the same for all users.

You are not using Private Browsing, are you? Or have any plugins in your browser that could affect flash? If the problem persists could you try another browser and tell me if you managed to connect?

Posts : 774 Join date : 2013-07-26

RuneSlayer wrote:: ... can you please clear your cache and try to connect one more time?

We have uploaded a new preloader and added some traces to be able to have a better look at that particular point where you are getting stuck.

Let us know.

To assist in tracing this ...

First, how to clear a browser cache ...

Note: For context please see: red arrows, discussion on size of arrows & elves

Also see The great elf debate .. where a developer weighs in...

lightshield wrote:: I'm not the artist who made this (hell, i'm not an artist at all. Not even close to one), but according to the dress code of BC I would vote for human.
It's far from a decisive vote though. Maybe it's a Quest Faerie, thus being as tenacious as it is.

Konnecting to Kongregate ZfhJcRet25-991dK0LUFj_4zH4znRLQj0kqdhDTMjZPF5DECf40_OpyOUWAss5wHIlSnFlpiOpSUV87ikVIKGJp_y-jq7t_7jLno1ZxtBnHtqHSNQtp0oVBSkA

Here an elf here explains how to clear a browser cache in firefox & auditions for quest giver job with a sample of different colored arrow...

Proceeding to timing tests that will hopefully be helpful:

Konnecting to Kongregate N_qYnZuKYsYlxswMH-DleQ0crPCuXH_mZPs5jMnVnbLEMHNSd3j04IvOkPTpQrVzCbX6qEY29rCPWLOsS0v_KrN_nBmQRNk4FhNrUKw7f9a77od7g2CwAmFUgA

Konnecting to Kongregate N_qYnZuKYsYlxswMH-DleQ0crPCuXH_mZPs5jMnVnbLEMHNSd3j04IvOkPTpQrVzCbX6qEY29rCPWLOsS0v_KrN_nBmQRNk4FhNrUKw7f9a77od7g2CwAmFUgA

This shows entering the game took Six minutes, 33 seconds on a reasonably fast connection & how long each step took (also included timestamps in Easter Daylight Timezone & a final timestamp from inside the game - 3 seconds after game started).

Posts : 830 Join date : 2013-08-23 Location : Australia

Your fancy purple text, while looking nice, is quite hard to read Joyce. Smile

Posts : 346 Join date : 2012-11-19

@Joyce

What do you mean in the 2nd step that connecting took 22 seconds? Connecting happens after the preloader finishes loading. Tops is referring to a step after the loading has completed where the kongregate api isn't yet loaded.
That text "Konnnecting to Kongregate" appears only if the api isn't loaded, otherwise you get thrown at the city. In case the api has been loaded before the loading completes it isn't shown at all.

Posts : 774 Join date : 2013-07-26

XViper wrote:: Your fancy purple text, while looking nice, is quite hard to read Joyce.

Konnecting to Kongregate G8W6Hd0vtOveMFIFWmBVhj1GqrrqyFbsQd-zMY5DaDtaC2H5ajfvzG6vQo2z5ifA_6HmU0WgidqjxKHk2FGqdaYMZEmNe3HmfX879e_XNpAFITZ4RCCS-QqaTQ

Here is an example of the future font, size & color ... I hope this is more satisfactory to your tastes Rolling Eyes

Posts : 830 Join date : 2013-08-23 Location : Australia

That font in purple would probably be ok.

Lightish blue on white is hard to read Smile

Posts : 698 Join date : 2013-08-21

I vote for Konnecting to Kongregate Kjtl

Posts : 774 Join date : 2013-07-26

XViper wrote:: That font in purple would probably be ok.

Lightish blue on white is hard to read

Konnecting to Kongregate R69zGYkIxfa98x1s8vC3S9IH_UWmoZU8KdFMMuXIlioRhYRxPoTjOoYwTklKLjwr_gBbzOAP9nQeQRU2lxE7Sm-AYCNkdasbJnumm1e01EClKc_vhuEwlS9Dkg

*wanders off muttering about men such as Xviper & Fyrr appearing to lack the ability to appreciate aesthetic art, colors, & pwetty fonts

Tibr wrote:: I vote for

Wow, that is nice use of colors & font! --- I might try that also

lightshield wrote:: @Joyce

What do you mean in the 2nd step that connecting took 22 seconds? Connecting happens after the preloader finishes loading. Tops is referring to a step after the loading has completed where the kongregate api isn't yet loaded.
That text "Konnnecting to Kongregate" appears only if the api isn't loaded, otherwise you get thrown at the city. In case the api has been loaded before the loading completes it isn't shown at all.

I mean from the time I entered the URL in the browser tab, until this appeared in the flash loader:

Konnecting to Kongregate NYTzwLPLDaCNob8zS2w_Vxn8LE9u6EAGbD_1yElG5zfgHtZbvgCYbNkwUCE2DTtoSJmMTatV2JdeLmqmR45GW4VyYzn2JS0-fadTj2wDThfR-TSubiKYs9sY4g

Konnecting to Kongregate NYTzwLPLDaCNob8zS2w_Vxn8LE9u6EAGbD_1yElG5zfgHtZbvgCYbNkwUCE2DTtoSJmMTatV2JdeLmqmR45GW4VyYzn2JS0-fadTj2wDThfR-TSubiKYs9sY4g

Took a total of 22 second (it was loading the Kongregate web page, and then inside of the Kongregate web page the flash loader which shows that 'connecting' message).

Sorry it was unclear in the original picture.

I was doing a test with a clear browser cache to see how long a full load took.

Without clearing the cache it takes me 19 second to enter the game (which is way nicer than six minutes & 33 seconds -- so nice job on caching).

Posts : 830 Join date : 2013-08-23 Location : Australia

*hugs* & <3 Joyce.

Hugs and Love Very Happy

Subject: Re: Konnecting to Kongregate Wed Oct 30, 2013 7:22 am

What is with the random elf on the bottom left Joyce?

Posts : 186 Join date : 2013-05-12 Age : 28 Location : USA

Cleared cache, still nothing

Was able to access from a different computer while at school, for what that's worth in ruling things out.

Posts : 186 Join date : 2013-05-12 Age : 28 Location : USA

Disabled HTTPS Everywhere, got it to work.

Which is odd since HTTPS Everywhere doesn't directly affect Kong. My guess would be that it affected some website you guys have something going through, because that extension hasn't changed any other games for me in the past, or even this one until just now.

Posts : 295 Join date : 2013-05-13

It should be working normally now. Please report to us back in case of experiencing similar issues.

Thank you,
Xargos

Posts : 774 Join date : 2013-07-26

Ellthune wrote:: What is with the random elf on the bottom left Joyce?

Ellthune, please see here: Big Red Arrow. The idea on the picture, is that she was doing a job application with a sample of her work with "medium" sized, differently colored, arrows.